Business Unit: Aviation Services
Career Area: Airport Security Screening
Yellowknife, Northwest Territories, CA
Watch your career take flight at GardaWorld!
Pre-Board Screening Officers are specialized professionals tasked with protecting air travelers by screening them and their belongings, while exhibiting the highest degree of vigilance and providing excellent customer service in a challenging environment.
Our officers undergo rigorous specialized training up to 180 hours, both in class and on-the-job in order to acquire CATSA Screening Officer certification so it is not essential that you have previous security experience, training or licenses.
We are looking for dedicated candidates seeking a career that requires great communication skills and customer service experience who are comfortable working in the airport's high-tech, fast paced environment.
We are currently recruiting Bilingual Pre-Boarding Screening Officers with fluency in French & English for future career opportunities at the Yellowknife Airport. On completion of training the role is initially on a Part-Time basis with the potential for Full-Time hours.
Career benefits: • Hourly salary: $20.64-$21.94hr and LEAP allocation of $807.74/month for a Full-Time Employee and $484.63/month for a Part-Time Employee ( paid in accordance to the terms of the Collective Bargaining Agreement) • Excellent benefits • Full time paid training at $18.15/hr • Uniform is provided • Opportunities for long-term career development in specialist and management positions
Requirements: Career Requirements: • Excellent communications skills with fluency in French & English, (both written and oral) • One (1) year of customer service experience • Security experience or licence NOT required • Must be a Canadian citizen or a Permanent Resident • No previous criminal background for which a pardon has not been granted • Over 18 years of age with a high school diploma or equivalent (GED) • Available to work and commute any scheduled day or night shifts, including weekends and statutory holidays • Physical requirements include but are not limited to standing for long periods of time and lifting/pushing/pulling luggage and other heavy items (up to 22kg)
*Our officers must be able to obtain a Transportation Canada Security Clearance (RAIC) and a valid medical from CATSA, in addition to successfully completing the extensive training program.
*The hiring process can take between 3 to 6 months to complete due to the wait time associated with the application for a Transportation Canada Security Clearance (RAIC). For candidates who hold a valid Transportation Security Clearance or previously held a valid Transportation Security Clearance in the last 24 months, this process may be accelerated.
We thank all applicants for their interest in the position; however, we will only communicate with selected candidates. This will occur via email so ensure to check your email for correspondence from us, including emails redirected to your junk / spam mailbox.
You can apply only once within a 6 month period. Using more than one profile to apply multiple times within this timeframe will result in automatic disqualification.
Responsibilities: • You are responsible for screening passengers, non-passengers and their baggage using screening equipment • You are an ambassador for customer service and interact with passengers and stakeholders alike in a professional and ethical manner • You follow aviation regulations and standard operating procedures at all times while demonstrating critical thinking • You ensure that the screening of passengers is completed efficiently and pleasantly • You assist in maintaining the flow of passengers to influence efficiency • You report all incidents using established communication channels • You are committed to ongoing training and long-term development
Skill requirements: • Fluent in French & English • Strong communication, excellent customer service and people skills • Strong team work abilities and interpersonal skills • Ability to prioritize, remain calm and multi-task under pressure in a dynamic environment • Fluency in English, spoken and written. Fluency in French is an asset. • Alert and detail-oriented
GardaWorld is the largest provider of aviation services for the Canadian Air Transport Security Authority (CATSA), offering screening services in 28 airports across Canada.