Required to take an active role in driving sales and services within the front end cash and service area and ensuring complete customer satisfaction.  Demonstrates a high degree of customer awareness while accurately and expediently processing customers at the checkout.  Responsible for processing all general purchases with a focus on generating add-on sales.

• Ensures exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders.
• Takes opportunities for add-on sales to customer.
• Assists in the resolution of customer complaints, returns and exchanges.
• Responds to and directs where necessary, customer inquiries related to copy and technology services.
• Provides coverage and assistance in all areas of the store where business needs require and as associate training supports.
• Answers telephones and qualifies and directs customers as required.
• Follows all correct cash register operations, as well as maintaining SKU integrity when entering services into the register.
• Maintains loss prevention and privacy standards by completing appropriate paperwork when presented with refunds or exchanges for data products.
• Accepts proper forms of prescribed tender.
• Properly secures company funds and physical inventory at all cash stations.
• Ensures accuracy of customer orders by spot checking throughout processing.
• Completes and balances all daily cash register paperwork and obtains verification.
• Follows proper customer order procedures including special and pre-paid orders, ensuring order forms are completed and priced correctly.
• Stocks and maintains front-end racks/shelves and merchandise areas as assigned.
• Monitors stock levels of front end paper, supplies, register rolls, shopping bags, etc.
• Accountable for signing in/out and logging in/out of own till when required.
• Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist.
• Maintains general cleanliness of all workstations, lunchroom and washrooms as assigned, according to company standards.
• Identifies and communicates suggestions for improvements in all areas of business.
• Checks all sources of communication for information (white boards, bulletin boards, portal, etc).
• Associate is expected to maintain a safe working environment and follow all company protocols for safety and is required to report any unsafe working conditions to a manager.

• Ability to resolve customer concerns in a diplomatic manner.
• Ability to engage customers in a friendly and professional manner.
• Capacity to communicate with customers effectively using a variety of mediums.
• Ability to plan, organize and prioritize efficiently to effectively serve our customers.
• Ability to work effectively with ongoing distractions is necessary.
• Can engage appropriately and work as part of a team.
• Capacity to work independently and seek out assistance as required.