Jobs North

Front Desk Agent

Frobisher Inn
Published
April 14, 2022
Location
Iqaluit, NU
Category
Job Type

Description

What We Offer You

  • Competitive salary!
  • A comprehensive benefits package
  • Subsidized employee accommodation package
  • Additional paid holiday time
  • Employee recognition and awards
  • And so much more!

Duties

  • Receive and process inquiries and reservations in person, via telephone, fax or email;
  • Review arrival lists to welcome guests;
  • Register and process guests and their assigned rooms;
  • Accommodate guest requests in a friendly and time sensitive manner;
  • Answer all incoming calls and redirect them;
  • Receive letters, packages, etc. and distribute them;
  • Check, sort and forward email;
  • Communicate with hotel employees on the status of guest rooms;
  • Up-sell guest rooms and promote hotel services;
  • Accurately handle and process debit, credit card and cast payments;
  • Attend to guests and answer their inquiries;
  • Provide accurate information about amenities, area and venues;
  • Offer assistance with tasks (i.e. confirming travel arrangements, taking messages, etc.);
  • Address guest concerns and escalate when required;
  • Communicate information to hotel employees when required;
  • Maintain a clean front desk area;
  • Ensure compliance with health and quality standards.

Qualifications

  • Proven experience as a Front Desk Agent;
  • Guest-oriented and professional attitude;
  • Outstanding communication skills;
  • Outgoing personality;
  • Excellent organizational and time management skills;
  • Strong team player.

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