Blachford Lake Lodge is an upscale Northern fly-in wilderness resort, located 100km east of Yellowknife in Canada’s Northwest Territories. In the heart of the Canadian wilderness, the lodge is comprised of 5 lodge rooms and 5 guest cabins. While at the lodge, guests can enjoy a variety of seasonal activities as well as the best Northern Lights viewing in the world. Winter guest activities include, but are not limited to cross country skiing, snowshoeing, snowmobiling, hiking, skating, ice fishing, hockey, handicrafts, wildlife tracks, aurora viewing and other winter activities. In the summer guest activities include, but are not limited to fishing, canoeing, kayaking, swimming, shore lunches, fall aurora viewing, and hiking.

As Housekeeping & Guest Services, it is your job to make sure that every guest has a memorable and once in a lifetime stay at Blachford Lake Lodge. You are responsible for ensuring that all cabins, lodge rooms, and common areas are kept to the highest cleanliness and organized standard, as well as providing genuine care and above average guest services. You are responsible for helping with housekeeping activities, cleanliness & organization of common areas, monitoring cleaning supplies, and doing daily checks of all housekeeping activities. You thrive on attention to detail and are safety oriented and enjoy interacting with all visitors that arrive at Blachford Lake Lodge. You understand the importance of connecting with guests during their stay, and keeping the guest areas very clean and organized, and the guests happy.

You are a true people person yet thrive on the challenge of living in a remote, off grid location for long periods of time. You are adventurous and love the outdoors. You are an independent self-starter, a hard-worker and team player. You have an eye for detail and take the initiative to do whatever needs to be done to ensure that each guest has an incredible experience at Blachford Lake Lodge.

You will work closely, in partnership with the Yellowknife team, and staff on site, to ensure that all daily tasks, housekeeping and guest services are completed to a high standard.

Leadership: 

• Professionalism  

• Provide friendly, personal and efficient service that exceeds expectations  
• Ensure that you have the knowledge, team, and skills necessary to do your job  

• Take every opportunity to train yourself  
• Be ready and anticipate any guest questions and requests that may arise  
• Be accurate with all information you provide  
• Be well-groomed at all times 

• Blachford Lake Lodge attire is required for working hours  

• Welcome each guest or group to the lodge under direction of the Lodge Manager  
• Report any incidents, project progress, etc. to the Lodge Manager 

• Take responsibility for following through and ensuring that all requests are met with a viable solution that exceeds guest expectations  

• Connect daily on a personal level with all guests and staff 
• Keep in tune with daily lodge activities and express personal interest in the lives and experiences of each guest and staff whenever possible 

• Seize every opportunity to recover and enhance service 
• Genuinely thank staff and guests for bringing any concerns to your attention  

Housekeeping: 

Housekeeping includes but is not limited to: 

• Maintaining guest linens and towels 
• Maintaining all necessary cleaning products and tools 
• Ensuring housekeeping is provided daily (basics) for all guest rooms 

• Ensuring housekeeping is done to a high standard in bathrooms 2x/day (minimum) 
• Ensuring housekeeping and cleaning is done in all public areas minimum of once a day 
• Turning over guest cabins and rooms on plane days. 
• Completing dishes after guest meals. 
• Completing laundry daily. 

Guest Services: 

• Act as a professional, knowledgeable staff member for seasonal activities 
• Connect on a personal level with each guest that arrives at BLL 
• Personalize services for guests as necessary  
• Take special care and have a good eye for detail when talking to guests  

• Ensure that all equipment for guests is well maintained and cared for in partnership with Lodge Manager and Systems Manager 
• Ensure that all guests have a warm welcome and fond goodbye when arriving/leaving the site 
• Ensure that all safety practices are properly in place when sending guests on tours  
• Sell on site options for additional revenue for BLL 

Commitment to the Environment: 

• Reflect at all times a commitment to environmental sustainability 
• Work to educate guests and staff on environmental practices at the lodge 

Risk Management: 

• Reflect at all times a commitment to risk management and safety  
• Report any unsafe conditions to the Lodge Manager and follow up to ensure that they are taken care of 

• Always air on the side of caution  
• Respect the site, and report damage and maintenance issues immediately  
• Demonstrate good skill and safe practice at all times 

• Wilderness first aid or higher considered an asset  
• Driver’s License (Class 5) 
• Boat/Pleasure Craft License considered an asset 
• Fall Protection Hazards Certificate considered an asset 
• Ice Safety and Rescue Certificate considered an asset 

• WHIMIS and MSDS Hazardous Waste Certificates 
• Post-Secondary/trade training in tourism and/or customer service  
• Criminal Record Check  
• Previous experience working at a remote wilderness lodge considered an asset 
• Previous experience working/living in a circum-polar location considered an asset 

• Previous guiding experience considered an asset  
• Knowledge of the sub-arctic environment, activities, and ecosystems considered an asset 
• Ability to lift 30 lbs +  
• Ability to stand for long periods of time 
• Ability to speak English fluently 

• Working knowledge of a second language considered an asset