Yellowknife Housing First/Next Step Rapid Rehousing
Job Description: Service Coordinator Reports to: Team Lead/Housing Coordinator
Service Coordinators are front-line members of the Yellowknife Housing First team. Under the supervision of the Team Lead, service coordinators provide and coordinate services for Housing First tenants in a flexible, compassionate and responsible manner.
- Review client intake and collaborate with clients to create a comprehensive client-centered service plan • Provide case management and advocacy to tenants, and coordinate and monitor referrals to community services and tenant participation • Maintain written and computerized records, compile reports and complete other program documentation • Assist clients to manage their finances, including preparing budgets, accessing Income Support and assisting in preparing tax and other financial documents • Educate, inform and advocate for clients regarding benefits and entitlements (e.g. disability supports, survivor benefits) • Organize and participate in social activities with tenants in the community • Assist clients to prepare for and find employment, if desired • Provide clients with education regarding their consumer rights, including grievance procedures with Yellowknife Housing First, and support to pursue any grievances • Assist in bridging any gaps between tenants and community service providers • Facilitate educational and support groups, as needed • Participate in on-call rotation • Perform related work as assigned
- Previous experience working with individuals with histories of substance use, mental health issues and/or trauma; experience working with homeless individuals preferred • A degree in social work or related degree (e.g. psychology, occupational therapy) preferred • An awareness of the history of colonialism and the legacy and impact of residential schools • The ability to discuss sensitive topics effectively, and to handle disagreements in a way that leads to acceptable compromises and avoids power struggles or confrontations • The ability to work independently, to cope with crisis situations, and to work flexible hours in a changing environment • A solid understanding of harm reduction as a philosophy and practice; an understanding of social determinants of health and social justice issues • Excellent interpersonal communications skills, including conflict management skills • Excellent written and oral communications skills, as well as computer literacy in Word and Excel • Have a flexible, positive, team-based and solution-oriented approach to work • Valid NWT driver’s license required
This is a full time position working 7.5 hrs/day for 37.5 hrs/week.
The Yellowknife Women’s Society is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation or gender identity.