June 1st Start Date
Blachford Lake Lodge is an upscale Northern fly-in wilderness resort, located 100km east of Yellowknife in Canada’s Northwest Territories. In the heart of the Canadian wilderness, the lodge is comprised of 5 lodge rooms and 5 guest cabins. While at the lodge, guests can enjoy a variety of seasonal activities as well as the best Northern Lights viewing in the world. Winter guest activities include, but are not limited to cross country skiing, snowshoeing, snowmobiling, hiking, skating, ice fishing, hockey, handicrafts, wildlife tracks, aurora viewing and other winter activities. In the summer guest activities include, but are not limited to fishing, canoeing, kayaking, swimming, shore lunches, fall aurora viewing, and hiking.
As the Lodge Manager, it is your job to make sure that every guest has an incredible and memorable stay at Blachford Lake Lodge. You are responsible for meeting the needs of every guest and group that arrives at the lodge, from meet and greet on the lake, to fond farewells at the same site when they leave. You are responsible for overseeing and organizing, as well as assisting and directing of all of the lodge operations, including but not limited to Food & Beverage, Housekeeping, Site Grooming, Office Administration, Capital Projects, Guest Activities and Staff Management.
It is your attention to details and commitment to first-class service and hospitality that will provide all guests with a superior Blachford Lake Lodge experience. You are passionate about Canada’s North, backcountry wilderness, eco-friendly and sustainable living practices, and you enjoy sharing experiences with guests. You make each guest feel welcome and strive to make them each feel special, comfortable, relaxed, safe, taken care of, and right at home. You recognize that each guest is an individual and has unique needs, values, and behavior styles. It is your mission to understand and learn about each guest on the site so that you can find ways to add value to their individual experience at Blachford Lake Lodge. You recognize that some guests may appear “high maintenance,” but you see these people as an opportunity for you to practice your patience and understanding so that you can contribute positively to their vacation.
You are a true people person, yet thrive on the challenge of living in a remote, off grid location for long periods of time. You are adventurous and love the outdoors. You are an independent self-starter, a hard-worker and team player. You have an eye for detail and take the initiative to do whatever needs to be done to ensure that each guest has an incredible experience at Blachford Lake Lodge.
You will work closely, in partnership with the Yellowknife Office Staff to ensure that all daily tasks, site maintenance and guest services are completed to a high standard. You will direct paid staff (Chef, Systems Manager, Assistant Manager, etc.) on site.
- Make sure every aspect of the guest’s experience is incredible and memorable and interact with every guest in a friendly, professional, caring manner
- Understand that each guest and group has come to Blachford Lake Lodge for a different purpose. Ensure that you do your best to be prepared for these specifics and do your utmost to deliver on guest needs and wishes.
- Welcome each guest or group to the lodge and give a full lodge orientation tour upon arrival (explain sustainable initiatives, bush safety, camp tour, activity schedule, water usage, lodge systems, library, equipment details, etc.)
- Take guest registration and payments efficiently and sell additional tours and Blachford Lake Lodge merchandise to guests
- Keep track of all lodge equipment, maintenance, and upgrades, and order supplies, merchandise and liquor as needed
- Ensure that the lodge is clean, warm, and inviting before the arrival of all guests (fire lit, hot and cold drinks available, hot food and snack available, smells clean, etc.)
- Oversee, coordinate, and help with housekeeping, laundry, and other daily chores (ie. Organizing changeover on plane days)
- Instruct handicraft workshops and order materials along with the office staff to ensure that guests have plenty of activity options. Plan guest activities depending on the season.
- Work with the Head Chef for daily timing of all meals and to cater special events, develop special menus, and cater to dietary request
- Plan, prepare and clean up after all meals with staff support; other staff will assist but overseeing everything is done well is your responsibility
- Operate (staff, stock, clean, regulate, etc.) a licensed bar to international hospitality standards
- Keep track of all lodge supplies (candles, dinnerware, napkins, etc.) and keep up to date supply lists
- Oversee and work closely with the Systems Manager on any construction or on site capital projects
- Advise and work with the Lodge Owner on any capital upgrades and new projects
- Trouble-shoot minor problems with all basic lodge systems (water line, generator, etc.)
- Inspecting camp, creating and maintaining projects lists and every day schedules
- Communicate with all staff on a daily basis about upcoming guests, and groups, to schedule activities prior to guest arrival
- HR for day-to-day operations of onsite staff-manage the team, resolve team conflict respectfully and effectively, submit staff timesheets, schedule staff breaks in Yellowknife
- Train, supervise, and schedule staff at the lodge, and prioritize tasks that need to be done.
- Communicate any incidents clearly with detail for office staff
- Reflect at all times a commitment to environmental sustainability
- Reviewing all systems regularly and operating within their confines (solar, power, water, composting, grey water, slop, etc.)
- Reflect at all times a commitment to risk management and safety and ensure all emergency plans are up to date
- Oversee first aid, safety regimes, guest and staff actions being safe and responsible
- Track NWT fire map during fire season, take all steps to keep camp safe
- 3+ years in a management position
- Wilderness first aid or higher
- Liquor Serving Certificate
- Driver’s License (Class 5)
- Boat/Pleasure Craft License
- Chainsaw Operators License
- PAL/Firearms License
- Fall Protection Hazards Certificate
- Ice Safety and Rescue Certificate
- WHIMIS and MSDS Hazardous Waste Certificates
- Knowledge of POS System Operation and programming
- Knowledge of the surrounding area and the history of the lodge
- Post-Secondary Tourism Management, or Resort/Hotel Management considered an asset
- Criminal Record Check
- Previous experience working at a remote wilderness lodge considered an asset
- Previous experience working/living in circum-polar location considered an asset
- Previous guiding experience considered an asset
- Ability to lift 30 lbs
- Ability to stand for long periods of time