Reporting to the Supervisor Sales (SS), the Parts Counter Clerk (PCC) is employed to provide support to the organization though selling, renting or leasing a range of technical and non-technical goods and services directly to consumers.

RESPONSIBILITIES:

1. Participate in training and leadership of the sales team:

• promote and sell company’s products and services, often within as assigned area, to current customers or by soliciting new ones
• Adhere schedules to ensure appropriate coverage for the walk in clients and cashier desk
• Complete assigned duties in a timely and professional manner
• Get authorization for payments by credit card or purchase order and return of merchandise
• Adhere to expectations when selling merchandise to customers and follow up with complaints but also follow up with testimonials
• Resolve problems that arise, such as customer complaints and supply shortages
• Prepare reports regarding sales volumes, merchandising and personnel matters
• Assist with hire and/or training of new sales staff

 2. Sales and Marketing – provide customer service to our walk in clients as well as by phone, email and internet:

• Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease
• Advise customers on use and care of merchandise, and provide advice concerning specialized product or services
• Estimate or quote prices, credit terms, trade-in allowances, restocking fees, warranties and delivery dates
• Perform detailed and thorough research for customers need and relay this relevant information to the client
• Answer emails in a timely and professional manner, clarifying all details relevant to said sales
• Share specials, discounts and flyers with customers
• Keep a proper paper trail and attach back up information to relevant paperwork

 3. Sales:

• Prepare merchandise for purchase, rental or sales
• Prepare sales, rental and leasing contracts and accept cash, cheque, credit card or automatic debit payment
• Assist in display of merchandise
• Promote and sell company’s products and services, often within as assigned area, to current customers or by soliciting new ones
• Draw up sales contracts or have them done
• Submit orders to purchaser and make the necessary arrangements to satisfy customers
• Ensure follow-up with customers and solve any problems related to consumption of the company’s products or services
• Keep customer records up to date
• Maintain sales records for inventory control
• Operate computerized inventory record keeping & re-ordering systems.

4. Other duties:

• Maybe required to perform other duties, to support other departments and the company as a whole

KNOWLEDGE, SKILLS AND ABILITIES:

• Grade 12 and two years of related experience
• Trades ticket an asset
• Strong interpersonal and communication skills
• Strong organizational and administrative skills
• Must be proficient with common computer applications
• Demonstrated initiative
• Attention to detail
• Ability to handle a heavy workload
• Must have a valid driver’s license
• Must provide a driver abstract before hire.

Ron's Equipment Rentals & Industrial Supply is a fast growing company that provides industrial supply, sales, service, and rental of large and small equipment across the Northwest Territories and Nunavut