Jobs North

Parts Counter Clerk

Ron's Auto Service
January 3, 2023
Yellowknife, NT
Job Type
  • $23.00 to $35.00


Reporting to the Supervisor Sales (SS), the Parts Counter Clerk (PCC) is employed to provide support to the organization though selling, renting or leasing a range of technical and non-technical goods and services directly to consumers.



1. Participate in training and leadership of the sales team:

  • promote and sell company’s products and services, often within as assigned area, to current customers or by soliciting new ones
  • Adhere schedules to ensure appropriate coverage for the walk in clients and cashier desk
  • Complete assigned duties in a timely and professional manner
  • Get authorization for payments by credit card or purchase order and return of merchandise
  • Adhere to expectations when selling merchandise to customers and follow up with complaints but also follow up with testimonials
  • Resolve problems that arise, such as customer complaints and supply shortages
  • Prepare reports regarding sales volumes, merchandising and personnel matters
  • Assist with hire and/or training of new sales staff

 2. Sales and Marketing – provide customer service to our walk in clients as well as by phone, email and internet:

  • Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease
  • Advise customers on use and care of merchandise, and provide advice concerning specialized product or services
  • Estimate or quote prices, credit terms, trade-in allowances, restocking fees, warranties and delivery dates
  • Perform detailed and thorough research for customers need and relay this relevant information to the client
  • Answer emails in a timely and professional manner, clarifying all details relevant to said sales
  • Share specials, discounts and flyers with customers
  • Keep a proper paper trail and attach back up information to relevant paperwork

 3. Sales:

  • Prepare merchandise for purchase, rental or sales
  • Prepare sales, rental and leasing contracts and accept cash, cheque, credit card or automatic debit payment
  • Assist in display of merchandise
  • Promote and sell company’s products and services, often within as assigned area, to current customers or by soliciting new ones
  • Draw up sales contracts or have them done
  • Submit orders to purchaser and make the necessary arrangements to satisfy customers
  • Ensure follow-up with customers and solve any problems related to consumption of the company’s products or services
  • Keep customer records up to date
  • Maintain sales records for inventory control
  • Operate computerized inventory record keeping & re-ordering systems.

4. Other duties:

  • Maybe required to perform other duties, to support other departments and the company as a whole









  • Grade 12 and two years of related experience
  • Trades ticket an asset
  • Strong interpersonal and communication skills
  • Strong organizational and administrative skills
  • Must be proficient with common computer applications
  • Demonstrated initiative
  • Attention to detail
  • Ability to handle a heavy workload
  • Must have a valid driver’s license
  • Must provide a driver abstract before hire.

Company Info

Ron's Equipment Rentals & Industrial Supply is a fast growing company that provides industrial supply, sales, service, and rental of large and small equipment across the Northwest Territories and Nunavut

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