Position Summary

The Program Supervisor must have a commitment to serving the homeless in the City of Iqaluit and share Uquutaq’s values of safety, dignity, respect and compassion. Reporting to the Program Director, the position has main responsibility for the deliverables associated with the Transitional Housing Program.  Works closely with Men’s Homeless Shelter program as clients move between programs.  Both programs operate out of the same building.  Flexibility to work weekends and evenings occasionally and as required, to work with employed clients.  Mandatory participation in on-call rotation.

Key Responsibilities

The Program Supervisor is responsible for ensuring the objectives of the Transitional Housing Program are met, through the following:

Program Development:

• Work with the Program Director to engage community resources in providing components of the program, ex. financial literacy.
• Develop house rules, operational procedures, administration and casework framework, creating a respectful atmosphere for independent living for the participants and enhances outcomes of the program.

Program Management:

• Participate in implementation, delivery, evaluation and revision of the program.
• Monitor program outcomes requirements based on resident goals, contracts and contributions agreements.
• Oversee the collection of data and ensure that it is an accurate and timely representation of the services provided.
• Produce program and operational reports as required by funders and management.
• Ensure compliance with the policies and procedures of the program.
• Work collaboratively with the Homeless Men’s Shelter Manager to co-ordinate operations and services for program participants and shelter guests.

Client Service:

• Create supportive, empathetic, meaningful relationships with the participants, using a trauma-informed, harm reduction focused and culturally sensitive approach.
• Create individual program plans with the client and support them in achieving their self-defined goals with an end to independent living.
• Connect clients with government and community services as appropriate with their plans and support their access and participation.
• Document program plan creation, implementation and progress.
• Act as an advocate on behalf of individual clients when necessary.
• Maintain confidentiality with handling of all information collected from residents.
• De-escalate incidents that arise between participants to maintain a safe and harmonious atmosphere.

Operations

• Ensure implementation of systems, procedures and tools to keep the Program operating in a structured and effective manner.
• Ensure effective use of clothing, other donations and Uquutaq resources.

Community Liaison:

• Develop a partnership with the community service providers in in order to ensure positive working relationships and strong community network.
• Represent Uquutaq Society in a professional manner ensuring that the vision and mission are modeled and communicated to clients, staff and visitors.
• Leverage community partnerships and resources to produce better outcomes for the clients we serve.

Finance and Administration:

• Manage the payment of program fees and arrears.
• Follow best practices in financial management and internal controls in purchasing and expenditure management.
• Assist in production of funding applications for operations and programs, and annual budgets.

General:

• Represent Uquutaq Society in a professional and positive manner to clients, staff and the community.
• Follow best practice standards and the policies and procedures of Uquutaq Society programs and operations, including but not limited to client service protocols, health and safety requirements.
• Attend appropriate trainings and meetings relevant to scope of the position and as directed.

Knowledge, Skills and Abilities Required

• Knowledge of homelessness and programs/resources available to resolve homelessness.
• Knowledge of concurrent mental health disorders, treatment and resources and addictions resources.
• Knowledge of treatment and supports for persons with complex social and health needs.
• Knowledge of intake and basic counselling skills.
• Demonstrate understanding of oppression and marginalization of the homeless.
• Experience working in housing and homeless, with marginalized and indigenous populations.

 Qualifications

• Bachelor’s Degree or Community College Diploma in Psychology, Social Services or Community Services.
• Demonstrated professional experience in a shelter or similar environment.
• Equivalencies of education / experience will be considered.
• Two years of experience working with individuals experiencing homelessness.
• Two years of experience being responsible for managing/overseeing systems and/or programs.
• Flexible schedule with evening and weekend availability.
• Ability to speak and write Inuktitut.
• Valid Driver’s Licence with clean Driver’s Abstract.
• Experience working with Indigenous populations in a northern context.
• Current WHMIS and First Aid/CPR ‘C’ certification.
• Clear TB screen and criminal record / vulnerable sector check.

Please apply with cover letter and resume.

40 hour work week with flexibility to work shifts.
On call shift rotation compensated $100 per week.
Overtime paid hourly as per NU Labour Standards Act.

Compensation includes three weeks vacation, group health benefits and defined pension plan.
Housing (non-subsidized) may be available.
Relocation assistance provided.

Uquutaq Society is a Nunavut-registered non-profit society serving homeless people in Iqaluit. The Society assumed management and operation of the Men’s Homeless Shelter from the Salvation Army in 2009, providing an environment of safety and respect for our clients. In addition to the Homeless Men’s Shelter, Uquutaq Society now operates the Low Barrier Shelter, an overnight program for men and women, operating 8 PM to 8 AM daily, affordable housing of eleven units, transitional housing of 26 beds and food services for its clients. Uquutaq Society is focussing on developing more services as well as affordable housing in Iqaluit.