Position Title: Senior Regional Manager North                                      Job Status: Contract (September 2023)

Department: Program Department

Reports To: Francophone and Inclusion Director

Salary Range: $60,000 - $80,000

Senior Regional Managers will ensure that potential Award supporters and operators are aware of the benefits of adopting the Award, and that current Award operators are complying with the national licensing standards and delivering the Award in a consistent manner. The Francophone and Inclusion Director will work with them to build capacity and capability to enable growth of the Award in their areas. The Senior Regional Manager – North will be responsible for the growth and development of the Youth Resiliency Project (YRP) at the Duke of Edinburgh’s International Award office in Yellowknife, by connecting youth in the justice system to the Award program. The primary goal of YRP is to engage young people in pro-active, community-based activities and programs that will help set them up for success as they transition out of the justice system.

Minimum Requirements (Senior Regional Manager) (KASE)

Specific

• Educated to undergraduate degree level in social work, criminology, education or social science related field or equivalent professional qualifications;
• Three (3) years’ plus experience in a similar role, dealing with moderately complex issues and managing conflicting priorities;
• Knowledge and experience of volunteer management and engagement;
• Project management skills;
• Practical sales and marketing experience;
• Experience of supporting business improvement projects;
• Valid driver’s licence required.

General

• Collaborative working skills;
• Cultural awareness and sensitivity;
• Excellent verbal and written communication skills;
• Ability to speak or commitment to learn French
• Excellent interpersonal and relationship building skills;
• Personal effectiveness skills;
• Proficient in Office 365;
• Ability to maintain confidentiality and work in accordance with policies, protocols and procedures;
• Satisfactory clearance under an appropriate level screening process.

 Key Relationships

This position interfaces with internal and external contacts:

• Internal: Regional Directors, Program Development Managers, Remote Support team, Finance Manager, Events and Development Manager, Communication and Marketing Officers.
• External: Award Centre Coordinators (and Licence Holders), Award Leaders, Participants and their parents, local education and community leaders.

Duties and Responsibilities

The Regional Manager is primarily responsible for:

• Ensuring adoption and proper implementation of the Award by local youth organizations. Ensuring that Youth Resiliency Project is promoted and supported through to the grass roots of our delivery network in the Northwest Territories and Nunavut.
• Promoting consistency of approach in the delivery and growth of the Award whilst maintaining and promoting the Award’s values through excellent relationship management.
• Working as part of the national team to develop, communicate and implement new national strategies and tools, based on up-to date knowledge of needs and existing best delivery practices.
• Effective project management and logistical support for regional and nationwide campaigns / events in their geographical area.

Business Development and Engagement

• Working with Local Council members to identify, research and recommend potential markets.
• Working with Local Council members to implement strategies to work in selected and resourced markets.
• Look for and critically analyze opportunities for collaboration across their region, within and without the existing Award network.
• Identify and implement activities and events to celebrate the achievement of Award recipients, including Award Ceremonies and activities with Award Holders.
• Implement licensing processes with Award Centres and partners (pre, during and post license signing).
• Manage communication channels with Award Operators and supporters, ensuring appropriate contact management, effective payment processing and effective use and communication of feedback.

Support & Compliance

• Provide initial training and training access for new Award Leaders and Award centres.
• Ensure Award Centre / Leader compliance with Award standards and licence obligations
• Provide follow up training and support to Award leaders: 1 month; 3 months; 8 - 10 months.
• Provide additional support services - for example, volunteer conferences or seminars; promotional support; Adventurous Journey (AJ) planning assistance.

Other Tasks

• Produce reports on local operations as appropriate and for the Youth Resiliency Project
• Identify gaps in current practice and develop relevant support resources.
• Identify areas of good practice in operations, promotional and training materials, to develop resources and help drive growth and improvement.

Working Conditions

• Work normal business hours (35 hours a week) but may be required to do some work in the evenings or outside normal working hours;
• Able to work on a computer for long periods of time;
• Required to work remotely and visit Award Centres and potential Award Centres regularly
• Required to spend long hours concentrating which will require attention to detail and high levels of accuracy; and
• Required to meet a number of deadlines which may cause stress.