YB Services is currently looking to hire a Service Writer. This is a full-time position and a challenging and rewarding opportunity for someone interested in the heavy equipment industry.

The successful candidate will be required to:

• Interact with customers, listen to their questions and concerns and provide timely responses.
• Educate clients about the company’s products and services.
• Schedule work orders, take and create work orders, monitor service progress, calculate charges, create invoices and process payments.
• Manage complaints, returns and resolve customer grievances.
• Record customer details and transactions.
• Serve as a link between customers and different departments in the organization.
• Work with management to build consistency in service department.
• Oversee technicians and verify jobs are completed in a timely manner.
• Ensure completed work orders have all information recorded before invoicing (IE: all parts used etc.)

• Strong written and oral communication skills
• Strong organizational skills
• Confident and competent in using computers
• Ability to use Microsoft word, excel and outlook
• Mechanical knowledge an asset
• Class 5 Drivers License with a clean drivers abstract
• High school diploma

Successful candidates will be contacted by e-mail to arrange an interview over the phone. All other resumes will remain on file for 3 months or until the position is filled.