Jobs North

Service Writer

YB Services Inc.
Published
March 9, 2022
Location
Yellowknife,
Category
Job Type

Description

YB Services is currently looking to hire a Service Writer. This is a full-time position and a challenging and rewarding opportunity for someone interested in the heavy equipment industry.

 

Duties

The successful candidate will be required to:

  • Interact with customers, listen to their questions and concerns and provide timely responses.
  • Educate clients about the company’s products and services.
  • Schedule work orders, take and create work orders, monitor service progress, calculate charges, create invoices and process payments.
  • Manage complaints, returns and resolve customer grievances.
  • Record customer details and transactions.
  • Serve as a link between customers and different departments in the organization.
  • Work with management to build consistency in service department.
  • Oversee technicians and verify jobs are completed in a timely manner.
  • Ensure completed work orders have all information recorded before invoicing (IE: all parts used etc.)

Qualifications

  • Strong written and oral communication skills
  • Strong organizational skills
  • Confident and competent in using computers
  • Ability to use Microsoft word, excel and outlook
  • Mechanical knowledge an asset
  • Class 5 Drivers License with a clean drivers abstract
  • High school diploma

Successful candidates will be contacted by e-mail to arrange an interview over the phone. All other resumes will remain on file for 3 months or until the position is filled.

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