SOUL COFFEE HOUSE / STARBUCKS
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modelling and acting in accordance with Starbucks guiding principles and best of all, you’ll be part of a company that is consistently rated as a great place to work and the people here love what they do.
Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
Creates a positive learning environment by providing clear, specific, timely andrespectful coaching and feedback to partners on shift to ensure operational excellenceand to improve partner performance. Delivers legendary customer service to all customers by acting with a customer comesfirst attitude and connecting with the customer. Discovers and responds to customer needs. Develops positive relationships with shift team by understanding and addressingindividual motivation, need and concerns. Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows Starbucks operational policies and procedures, including those for cashhandling and safety and security, to ensure the safety of all partners during each shift. Follows all cash management and cash register policies and ensures proper cashmanagement practices are followed by shift team. Follows up with baristas during the shift to ensure the delivery of legendary customerservice for all customers. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for allcustomers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existingorganizational tools and by collaborating with store manager to find new, creative, andeffective methods of recognition. Utilizes operational tools to achieve operational excellence during the shift.
Ability to direct the work of others Ability to learn quickly Effective oral communication skills Knowledge of the retail environment Strong interpersonal skills Ability to work as part of a team
Soul Restaurants Brands Inc. is based in Toronto, Ontario. We are one of Canada's largest
restaurant companies in terms of system restaurants with over 200 restaurants across
Canada. KFC, Taco Bell, and Starbucks together form the Soul Restaurant Brand.
There are 227 locations across Canada, including BC which has 39 locations. The company
employs over 550 workers in BC alone, our foreign workers in the province are highly
qualified skilled workers in the Restaurant Manager/ Shift Manager occupations.
To make a difference to people’s lives, their opportunities and their communities through
great tasting food and coffee