Jobs North

Spruce Bough Shelter Support Staff

Yellowknife Women's Society
January 13, 2023
Yellowknife, NT
Job Type
  • Starting at 24.00 per hour
Sprucebough Program


This position is a key member of the Spruce Bough Shelter located at 4115 Franklin Ave (old Arnica Inn), one of the programs operated by the Yellowknife Women's Society.

*We have openings for full time and part time positions for day, evenings and nights*

The Support Worker provides direct support/supervision to shelter residents within the Shelter and ensures services are professionally provided to residents.



  • The Support Worker fills in for program employees when necessary and provides direct participant support when program needs require.
  • The worker oversees the residents living at the Spruce Bough to ensure they are safe and abiding by the shelter rules.
  • The worker ensures residents and program users are treated professionally and ensures files, records and administrative tools are professionally implemented and maintained.
  • The worker ensures the Centre premises are clean, safe and maintained and all daily duties are completed as assigned.
  • The occupant will serve as a role model for positive and fair attitude and behaviors.


  • Empower clients and provide support and crisis intervention through trauma-informed care.
  • Communication skills
  • Administer substance through our MAP (Managed Alcohol Program), to residents on program.
  • Follow and enforce Shelter Guidelines, Policies, and Procedures with Shelter Guests.
  • Support and assist with their shelter needs as they arise (ex. questions, concerns, hygiene supplies, cleaning supplies, bedding, food and more).
  • Maintain safety and security of shelter property, and report concerns to Shelter Manager/On-Call or to the authorities.
  • Ensure the privacy and safety of clients by not confirming identity , and by not allowing anyone other than guests, staff, case workers or law enforcement on the premises.
  • Maintain the cleanliness of shelter through performing housekeeping tasks outlined in Staff Task Lists (ex. sweeping, mopping, disinfecting).
  • Complete Shelter room checks with Shelter Manager as requested.
  • Complete Shelter Inventory and organizational/shelter upkeep duties as assigned.
  • Perform basic maintenance as needed (ex. changing light bulbs, plunging toilets) and report any major maintenance issues to Day Staff.
  • Document in shift notes at least once per shift and complete proper documentation; including Shift exchange, task list checks off lists, incident reports, and mandated reporter documentation/reporting duties.


  • Diploma in social work, plus one years experience within a non-profit preferred.  A combination of education and experience may be considered.
  • Experience providing supports to homeless people from diverse backgrounds that struggle with a myriad of challenges.
  • Broad knowledge of social and economic issues facing Northern People and in particular, First Nations, Inuit and Inuvialuit communities.
  • Excellent interpersonal skills including ability to work cooperatively and professionally as part of a team and with other agencies and community partners.
  • Good computer skills.
  • Proof of COVID 19 Vaccination and criminal records check.
  • Current CPR and First Aid certification
  • Non Violent Crisis Intervention Certification preferred

Personal Attributes

  • maintain strict confidentiality in performing the responsibilities of this position.
  • be self-motivated and have the ability to work with minimal supervision.
  • demonstrate the ability to accept responsibility, be open-minded and honest
  • be supportive, compassionate and understanding
  • have excellent communication skills.
  • be able to work in a high stress work environment.

Company Info

The Yellowknife Women’s Society is a grassroots community-based charitable organization. The goal of the society is to support and assist women in empowering themselves so they could develop their goals, achieve wellness, enjoy equality and be recognized for the contribution they make to the community.

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