The Property Manager is responsible for the upkeep and maintenance of all ministry unit properties.  The Property Manager is responsible to ensure that servicing of equipment and maintenance of building systems, grounds, structure and properties are maintained at a standard of excellence and in compliance with government regulations and standards.

Maintenance and Operations

• Maintain maintenance logs, coordinate and participate in scheduled maintenance procedures; ensure maintenance guidelines are in compliance with warranties and contracts.
• Plan, direct and implement preventative maintenance procedures with respect to equipment and care of resident/client/guest rooms, and all ministry unit facilities.
• Responsible for assisting in the planning and development of the property services budget and monitoring compliance.
• Develop, review, implement and monitor the service manual for property management. This includes policies and procedures for all property management functions as well as implementation and ongoing supervision of a Property Preventive Maintenance Program.
• Prepare all emergency procedures for maintenance services, including fire and emergency procedures, and health and safety standards. Responsible for fire safety and fire system inspections as per the Fire Code.
• Develop and implement schedules and procedures for safety inspections and preventive maintenance programs.
• Conduct building inspections as required and all building safety and emergency systems are operational (in particular Fire and Emergency Systems).
• Recommend minor and moderate repairs.
• Conduct moderate troubleshooting of maintenance services and call in other professionals when required.
• Ensure maintenance supplies are received, stored, and redistributed to the appropriate departments.
• Maintain an accurate system for inventory and stock control and order maintenance supplies according to accounting procedures; maintain a list of qualified suppliers and/or contractors.
• Plan, coordinate and collect quotes for renovation/ large projects.
• Obtain quotes as requested for property maintenance work to be completed by outside companies (HVAC, water treatment, electrical, major renovations, and new construction).
• Plan, organize and direct administrative services such as signage, cleaning, maintenance, parking, safety inspections, security and snow removal
• Respond to on-call requests for services as required.
• Decide on the appropriate, creative and efficient use of equipment and minimize wastage.
• Establish guidelines for the security of maintenance supplies and ongoing upkeep of all maintenance equipment.
• Coordinate the maintenance of fleet vehicles, including regular preventative maintenance, major repairs, and ensuring compliance with established policies and legislation.
• Conduct and/or coordinate minor repairs as necessary
• As required, oversees the operation of the Dietary Services Department

Human Resources:

• Responsible for scheduling and appropriating staff hours within the maintenance department.
• Responsible for entering staff hours for payroll.
• Maintain collective agreement compliance and effective ongoing working relationships with unions.
• Monitor employee sick time and workers compensation utilizations to ensure effective use of resources.
• Conduct regular performance appraisals and learning plans and addressing performance management in accordance with organizational policies.
• Ensure staffing complement maximizes resources to achieve appropriate maintenance needs.
• Responsible for the recruitment, performance management and discipline of staff in consultation with the Executive Director and Human Relations.  This includes supervision of all maintenance staff and is responsible for timely and effective recruitment, hiring, orientation, training, development, discipline, dismissal and performance management of staff.  Gives input into staffing decisions which include hiring, terminations, and disciplinary decisions.
• Ensure maintenance staff completed the mandatory training and e-learnings are completed within the set time frame and constantly review the skills and competencies of staff to adequately meet the requirement of the job.

OH&S and Project Management

• Co-Chair and participates in the Joint Occupational Health & Safety Committee meetings
• Part of hazard risk assessment team, conduct risk assessment as required, recommend and implement preventive measures.
• Manage new building maintenance projects as arises.

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils:

Internal:

• Co-Chair Occupational Health & Safety Committee meetings.
• Other Department Managers and various ad hoc committees as assigned.
• DHQ Personnel

External:

• Project Contractors, Service & Maintenance Contractors, Utilities Company, Fire Department

MANAGERIAL/Technical Leadership RESPONSIBILITY:  

• This position reports directly to: Executive Director.
• This position has a minimum of 2 direct reports:  Janitorial Staff

FINANCIAL AND MATERIALS MANAGEMENT:  

• Responsible for budget estimation of $100,000 +
• Develop, implement and maintain effective maintenance operational manuals.

WORKING CONDITIONS:  

Working environment is typically in a generally agreeable condition with some exposure to disagreeable conditions.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

REQUIRED

Must have hands-on maintenance & repair skills and experience and be able to carry out routine maintenance and repair

Must have experience managing multiple projects simultaneously

Demonstrated ability to prioritize projects and/or maintenance activities

Proficiency in Microsoft Office and related information and communication technology

Experience in preventative maintenance plans and tracking current and future maintenance needs.

Education, Qualifications and Certifications:

• Completion of post-secondary education in a discipline related to facility operation and building maintenance or an equivalent combination of technical training and experience in building maintenance work.
• The incumbent will have or will obtain within 3 months of employment WHIMS training, current Certification in Standard First Aid/CPR and Non-violent crisis intervention training.
• The incumbent will obtain upon hire and every three (3) years thereafter a Criminal Record Check.

Experience and Skilled Knowledge Requirements:

• Minimum three (3) years of prior related experience in supervisory/management capacity
• Minimum three (3) years of prior related experience in general repairs (i.e. electrical & plumbing), building systems, fire safety, water treatment and electrical systems.
• Good knowledge of engineering concepts including electrical, hydraulic and mechanical systems
• Able to interpret construction drawings, specifications and schematics
• Familiar with Occupational Health and Safety Act, Workplace Safety and Insurance Act, and other applicable legislation and regulations.
• Respect and understanding of The Salvation Army - its mission, culture, and values.

Skills and Capabilities

• Able to work in a consultative, diplomatic and tactful manner.
• Able to proactively recognize potential risks and issues, respond with solutions and engage others in implementing change.
• Effective interpersonal and written communication skills.
• Effective organizational and time management skills.
• Proficient in Microsoft Office (Word, Excel, email system)

The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Vision Statement
We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.
Core Values:
The Salvation Army Canada and Bermuda Territory has four core values:
Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.