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Volunteer Mentorship Coordinator – Youth Program

FFCNWT Volunteer Mentorship Program
March 11, 2021
Job Type
  • $26-$28/hr


Responsible for day-to-day operations of the volunteer youth mentor program

Start date: as soon as possible

Hours: Monday - Friday 8:30 - 5:00. Flexible schedule available based on needs of program

Compensation: $26-$28/hr - based on experience

Send your resume to Tristha Cruz

Under the direction and supervision of the Executive Director, the volunteer mentorship coordinator will manage the operation of a child and youth mentorship program throughout Yellowknife by providing guidance and training to volunteer youth mentors. The volunteer mentorship coordinator will always work cooperatively and effectively with all FFCNWT staff and volunteers, and will take initiative to implement current programming, and create new programming that meets the unique needs of the program mentees. The volunteer mentorship coordinator must have basic computer skills, good phone etiquette, strong problem solving skills, and strong interpersonal skills. 

Child and Youth Mentorship Program: This program is designed to meet the needs of children and youth in Yellowknife between the ages of 5 and 25. Volunteer mentors who sign up for the program will receive basic training, and will be matched up with child or youth mentee with similar interests. They will be expected to dedicate at least 1 hour / week to spend with their mentor, for a minimum of 8 months, however longer term commitment is encouraged. The mentee and mentor can do fun and new things in the community together, such as participating in arts, music, culture, life skills, and physical education activities. It is important for youth to have supportive adults in their life, and having a mentor can make a huge positive impact in the life of a child or youth. 


Duties of the volunteer mentorship coordinator include but are not limited to:

Volunteer mentor supervision:

  • Coordinate training for volunteers to ensure they have the capacity to best support the children and youth they mentor
  • Provide ongoing feedback and support to all volunteers to ensure their success
  • Follow up with volunteers to ensure they are enjoying their role, maintaining boundaries with their mentee, and supporting their mentee as best as possible
  • Work collaboratively with other staff to improve / expand the program
  • Communicate with parents, caregivers, community partners, and other external organizations / individuals
  • Follow current guidelines for the volunteer mentorship program, and implement new ideas that improve the program
  • Provide leadership and direction to volunteers in the areas of team building, morale, mental and spiritual health
  • Meet and become familiar with all children and youth in the program, and develop positive relationship with them

Child and Youth Mentee supervision:

  • Support parents, caregivers, social workers, teachers, etc. to connect and sign children and youth up for the program
  • provide information to people in the child or youth’s support network about the program
  • explain to the child or youth what it means to be a mentee and to have a mentor


  • Manage recruiting, volunteer performance reviews, and volunteer skill development.
  • Manage public relations, with guidance from the ED, for the volunteer mentorship program with regard to media requests and promoting the programs and services
  • Maintain organized notes and data about children, youth and volunteers currently involved in the program
  • Work with ED to develop and maintain performance standard
  • Network and partner with community groups, individuals, and businesses
  • With support from the ED, oversee the budget for the program
  • Participate in knowledge transfer across program teams within the organization
  • Participate in daily meeting with other coordinators at the FFCNWT to discuss ideas and problem solve as a team



  • Relevant training / education for working with children and youth in a camp setting or a support service setting
  • 1+ years experience working with children and youth an asset
  • 1+ years experience developing and implementing programs for children or youth
  • 1 + years in a supervisory position
  • Clear Criminal Record with vulnerable sector check, and completed Child Protection Records Check
  • Experience working with children with fetal alcohol spectrum disorder, and other physical and behavioural abilities
  • Good verbal communications skills, especially in conflict resolution, human resource management (mediation and related training an asset)
  • Ability to coordinate and supervise people, and maintain a safe volunteer atmosphere under various pressures
  • Highly organized, reliable, and able to work with minimal supervision
  • Proficient with MS Word, Excel and PowerPoint and Google Drive
  • Ability to take initiative and work independently and as part of a team
  • Must have a passion for working with and for youth
  • Excellent project management and analysis skills
  • Excellent oral, written and active-listening skills
  • Strong interpersonal and leadership skills
  • Ability to work in high stress situations and resolve issues
  • Knowledge and respect for northern cultures
  • Ability to multitask, create own schedule, problem solve, and manage time
  • Experience working in or with the child welfare system in some capacity
  • Up-to-date first aid certification an asset
  • Class 4 or 5 license an asset

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