North-Wright Airways is looking for a full-time Customer Service Agent to support our operations in Deline! This position provides prompt customer service for clients who are travelling throughout the Sahtu or who are sending or receiving cargo and mail.

Offering a competitive compensation package.

Benefits:
• Employee Health, Dental, and Insurance Benefits.
• 50 lbs per month freight allowance on North-Wright.
• Flight benefits with North-Wright Airways & Canadian North.
• Discounts on Canada Goose Parka/Bomber Jackets & select work wear.

• Manifesting passengers prior to boarding through the computer system.
• Shipping and receiving cargo, including on scheduled and charted flight services.
• Maintaining incoming and outgoing documents to meet regulatory and company requirements.
• Assisting the pilots in loading, unloading, sorting, and routing cargo and baggage while updating the computer tracking system as necessary.
• Processing payment transactions for any tickets or freight processed over the counter.
• Delivering and picking up mail or any other times that need transport in accordance with Canada Post contractual requirements and operational demands.
• Updating daily traffic/loads and ensuring all cargo or bookings are completed in a timely manner and prior to travel.
• Submitting an accurate daily sales report to the accounting department.
• Completing a comprehensive document check to ensure that passengers are manifested correctly, and freight (including excess baggage information) is correctly weighted, documented, and tagged.
• General administrative duties (i.e. answering phone call, email correspondence, filing, coordination between staff and clients, handling customer complaints and inquiries, etc.).

North-Wright Airways is a family-run, and predominantly indigenous owned, air service provider located in Norman Wells approximately 145 km (90 miles) South of the Arctic Circle. With its sub-bases in Inuvik and Yellowknife, North-Wright connects remote communities within the Sahtu region. It’s versatile fleet of aircrafts serve a variety of different needs, whether its to move passengers or freight, charter a flight, sightsee, fish or hunt.

The North is one of the last places in Canada where you can experience true wilderness. Join North-Wright, work, fly, and live in some of Canada’s most beautiful landscapes while making great connections that last a lifetime!