Jobs North

Youth Housing Navigator

March 25, 2021
Job Type
  • 26-28, based on experience


The Youth Housing Navigator is responsible for supporting youth aged 12-24 in the youth housing program at the Side Door. The navigator will work with a caseload of 8-12 youth living in the community who require additional support to live independently / semi-independently. Working on a team with the Youth Housing Manager. Schedule to be discussed with supervisor. 40 hours / week.


  • Actively support the vision, mission and goals of The Side Door Ministries
  • Follow the Youth Housing Program plans to ensure it is delivered professionally, maintaining a harm reduction, recovery-oriented approach
  • Recommend changes to improve the effectiveness of Side Door Programs and Services, including documentation and reporting
  • Participate in scheduled and emergency shifts where possible
  • Ensure that the self-identified goals of residents in the program are supported by the appropriate services and practices
  • Maintain a collaborative approach that is dynamic and flexible to meet the needs of the individuals in the program
  • Maintain an excellent working relationship with participants, families, caregivers, guardians and other support agencies in the community
  • Liaise with community service providers and other professionals to coordinate housing services, facilitate referrals for housing
  • Attend training opportunities as it relates to the program
  • Monitor unit activity and respond to any complaints
  • Communicate with rental company to secure units and ensure invoicing is accurate
  • Communicate and liaise with Income Support as required
  • Any other duties as directed by supervisor
  • Be available on-call every other week
  • Recognize potential emergency situations and intervene when necessary
  • Analyze situations accurately to mitigate risks
  • Ensure safety risks are identified and the appropriate intervention is applied
  • Complete safety plans with youth where appropriate
  • Develop strategies to deal with potentially dangerous situations; i.e., suicide threats, inappropriate behavior in the units
  • Assess, evaluate and plan to prevent crisis situations whenever possible
  • Demonstrate knowledge of safety precautions dealing with environmental working conditions such as potential verbal and physical aggression
  • Demonstrated capacity to implement suicide risk assessments, appropriate safety planning and response
  • Work collaboratively with other staff within in the organization
  • Actively participate in team meetings, professional development activities, staff retreats and other activities
  • Work in partnership with other community organizations
  • Document participant progress in their electronic file
  • Report all known instances of non-compliance
  • support program manager to complete any reporting required by funder
  • Document any other reports as directed by supervisor


  • Punctual and reliable
  • Strong social and emotional skills
  • Strong communication skills necessary to confidently communicate with youth, coworkers, supervisors, people in the community, professional people, law enforcement, court workers, education workers, etc.
  • Experiencing working with youth, youth who are experiencing homelessness, youth who have experienced varying levels of trauma, and youth with disabilities(ies)
  • An understanding of homelessness in Canada, homelessness interventions, and factors that lead to homelessness
  • An understanding of racism, sexism, transphobia, homophobia, and various forms of descrimination
  • An understanding of the history of Northwest Territories including impacts of colonization and residential schools
  • Prioritize cultural safety and cultural humility
  • Basic computer skills, the ability to read and write on software including Microsoft Word and Google Docs
  • Experience writing case notes
  • Ability to collaborate well with others
  • Ability to respond with empathy
  • Organizational skills, ability to multitask
  • Skills to manage conflicts between individuals and groups
  • High level of adaptability
  • Confidence in crisis and emergency situations
  • An equivalent combination of relevant education (college diploma in youth work, social work, or university degree in social work related field) and relevant life experience (lived experience or previous work experience in this field)
  • Speak and write in English

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