Provides general reception and support service to the NWT Resource Centre.
Provides general reception service to the NWT Resource Centre by:
- Answering the telephone and referring calls to the appropriate departments
- Delivering messages as required
- Receiving deliveries and donations, sorting, light lifting (20 pounds) and storing food donations
- Receiving general public walk-ins and referring them to the appropriate department
- Ensuring the cleanliness and tidiness of the reception areas.
Community Services Support
- Distributing food hampers and clothing vouchers & the required paperwork/data entry
- Arrange for appropriate discarding of non- monetary donations that are unusable.
- Receive, sort and organise non-monetary donations or purchased products following direction from caseworker or supervisor.
- Responsible for stocking and distributing of toiletries to clients
- Responsible for letting clients in to utilise the laundry and shower facilities.
- Maintain safety of the clients and the facility
- Light lifting and moving of boxes.
- Work cooperatively with volunteers
- Provide crisis intervention as required
- Assist with seasonal programs including but not limited to Christmas, Kettles and Food drives
- Prepare food hampers for clients
- Maintain food bank cleanliness, tidiness, and organization.
- Refer clients to other community resources where appropriate
- Other duties as assigned by Community Services Supervisor or designate
- Recording of statistics for Community Services Department and Corps
- Filing for Community Services Department
- Receipt, recording and disbursement of mail.
- Accept walk-in monetary donations and provide temporary receipts to donors
- Support leadership staff with correspondence, filing and scanning.
- Other duties as assigned by the Executive Director or Corps Officer
There is constant contact with the public. The incumbent is the public’s first contact with The Salvation Army NWT Resource Centre. As well, there is steady interaction with the rest of the staff.
- The work environment entails frequent association with individuals who are under the influence of alcohol or other drugs as well as other mental health issues, and the associated behaviours of such states.
- There can be stress due to potential chaotic encounters.
- The incumbent will have to address uncooperative individuals.
- There will be general housekeeping tasks required in order to maintain workspace.
- Lifting/moving of up to 40 pounds is required.
- Social Service Experience
- Possess strong computer skills
- Ability to learn Salvation Army specific software including Link2Feed
- Have current First Aid/CPR certification
- Clear Criminal Record Check required
- Completion of high school plus additional courses in facilities management or equivalent
Experience and Skilled Knowledge Requirements: Previous experience in reception or general administrative work experience
The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.
We thank all applicants, however, only those candidates to be interviewed will be contacted.
Internal Applicants, please advise your supervisor of your intentions prior to submitting your application.
Mission and Values Statement
The Salvation Army is an international Christian church and charitable movement, active in over 128 countries worldwide. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity. The Mission of The Salvation Army is to share the love of Jesus Christ, meet human needs, and be a transforming influence in the communities of our world. This is expressed in spiritual ministry, and also by a wide variety of social services, which are extended without discrimination as to race or creed.
Core values that guide all aspects of the Salvation Army in the Canada & Bermuda Territory:
Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.