Jobs North

Customer Service and Finance Officer

The City of Yellowknife
November 15, 2021
Job Type
  • The City of Yellowknife offers an attractive salary range of $62,782 - $73,634
Corporate Services


The City of Yellowknife is an inclusive employer offering a dynamic and rewarding work environment that delivers valuable services to our residents. Working in Local Government provides many opportunities to not only develop your career but also to improve the lives of residents and visitors to Yellowknife! At the City, the diverse backgrounds of our employees help us to create a positive, safe and fun environment for us all. The City is committed to hiring a diverse and skilled workforce that is representative of the community, strengthening our ability to provide high quality services and excellent customer service to residents.  In addition, the City of Yellowknife is committed to reconciliation and implementing actions intended to increase the number of Indigenous peoples who work for the City. The City of Yellowknife welcomes applications from all qualified candidates, and encourages Indigenous persons, visible minorities and persons with a disability to self-declare when submitting their application.  We are currently seeking a qualified and enthusiastic individual to assume the position of Customer Service and Finance officer with the Corporate Services Department.


Under the general supervision of the Manager, Financial Services and the direct supervision of the Supervisor, Customer Service and Finance, the incumbent provides a full range of accounting and customer support services for both finance and customer service functions on a daily basis. This includes accounts payable, accounts receivable, cash receipts, and utilities, and reconciliation of sub-ledgers to the various asset and liability general ledger accounts. The incumbent is also responsible for issuing various permits, assisting with the Business and Lottery Licensing processes, sorting mail, providing cashier services, carrying out filing and file control activities, answering telephones, performing switchboard duties, and providing service to the public over the telephone and in person at the service counter, as well as handling and resolving customer inquiries and maintaining files for the department. The incumbent is required to rotate within the Finance Division as deemed necessary by the Supervisor or Manager.


This position requires exceptional customer service skills and the ability to use computers, photocopiers, fax machines, telephone equipment and integrated accounting/financial and database software. Understanding of accounting principles is required which is normally gained through vocational training and experience.  Well-developed organizational and verbal skills, including tact and diplomacy, are necessary for the incumbent to multi-task when dealing with customer enquiries. The incumbent must have an ability to interpret By-laws in order to clarify these for the public. The incumbent must be bondable. The work requires the incumbent to have specialized formal education or training in a broad accounting discipline such as successful completion of a post-secondary diploma program, preferably related to accounting or enrollment in a formal accounting program and two to three years of practical experience in both finance and customer service.


The City of Yellowknife offers a competitive salary range of $62,782 - $73,634 plus a comprehensive benefits package which includes a monthly housing allowance and defined benefit pension plan.


Qualified applicants are required to apply no later than December 3, 2021.

Please visit the City of Yellowknife Website at: to submit your resume.

Please be advised that the City of Yellowknife requires all prospective employees to provide a criminal records check prior to employment.  We thank all applicants who apply, but advise that only those to be interviewed will be contacted

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