Jobs North

Family Support Worker

March 19, 2021
Job Type


The Family Support Worker with the YWCA NWT Transitional Housing Program provides support and coordinates services to current and potential Transitional Housing tenant families, including intake of new admissions and discharges for housing units.  This position offers support to families in a flexible, compassionate manner with positive social responses, and within a trauma-informed approach.


  • Assists families with application procedures and assessments; collaborates with them to create a comprehensive family-centered service plan
  • Advises community members with housing related inquires and directs them to the appropriate services available
  • Provides case management and advocacy to tenant families for their duration in the Transitional Housing Program, with specific emphasis on mitigating the impacts of mental health, addiction, and poverty related issues
  • Liaises with landlords and other services such as the power company to assist residents with coordinating move-ins and move-outs; coordinates with necessary suppliers to secure furniture and supplies to qualified applicants in need
  • Assists residents and landlords with complaints and helps to mitigate issues as they arise
  • Coordinates and monitors referrals to community services and tenant families; bridges gap between tenants and other community service providers
  • Distributes weekly food donations in an organized manner
  • With agreement from the family, liaises with other agencies who contribute to service plans for the family, such as Child Protection, Income Assistance, and Integrated Case Management
  • Educates and informs families about their rights and responsibilities as consumers and tenants
  • Assists client families to pursue grievance procedures (including appealing evictions) regarding any services they access or try to access
  • With their agreement, assists client families in managing financial challenges, including liaising with Income Assistance, or finding employment opportunities
  • Maintains a welcoming environment and provides non-judgemental service
  • Coordinates community gatherings for families such as beach days or Christmas celebrations
  • Helps to link families with healthy social activities and community events
  • Maintains computerized records, compiles reports and completes other program documentation
  • Provides immediate crisis support as required; reports incidents as necessary and provides timely follow-up
  • Reports concerns to Director of Housing


  • Extensive experience working with families facing conditions of risk (mental health issues, substance abuse, family violence, trauma, poverty, food/housing insecurity)
  • Specialized training in mental health and addictions or social work
  • An awareness of the history of colonialism and the legacy and impact of residential schools
  • Ability to remain calm, respectful, and firm in stressful situations
  • The ability to work independently, to cope with crisis situations and to work flexible hours, including rotating on-call duties
  • A solid understanding of harm reduction as a philosophy and practice and an understanding of social determinants of health
  • Ability to maintain appropriate professional and personal boundaries
  • Excellent interpersonal communication skills, including conflict management skills
  • Computer literacy in Word, Excel and HIFIS
  • Have a flexible, positive, team-based and solution-oriented approach to work
  • Current First Aid and CPR certification
  • Clear Criminal Records check
  • Have a valid NWT driver’s license

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