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- www.ywcanwt.ca
Description
The Tenant Relations Officer is responsible to ensure the safety and security of women and children residing in Lynn’s Place Second Stage Housing facility. This is a casual position working regular, designated part-time weekends (every second weekend). Two casual positions are available.
Send resume and cover letter (in one document) to shelterdirector@ywcanwt.ca.
Responsibilities:
- Ensures the health, safety and security of clients residing in Lynn’s Place
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- Calls RCMP, fire or ambulance for emergencies or if backup is required on site
- Maintains First Aid status and provides first aid
- Acts as Fire Steward in case of a fire and assists tenants to evacuate
- Is available after business hours for contact by RCMP, child protection and other emergency personnel
- Conducts patrols of the building and the grounds
- Responds to emergency maintenance issues and notifies on call staff if repairs are urgently required
- Keeps common areas and emergency exits clear of debris
- Ensures that access doors are properly locked
- Monitors building entries to ensure that only tenants and their guests have building access
- Monitors and operates the security camera system
- Assists tenants who are locked out
- Manages tenant relations
- Treats everyone in a polite and respectful manner
- Responds to requests for assistance in crises
- Responds to excessive noise complaints in order to control disruptions to other tenants and the community
- Ability to be diplomatic and non-judgmental in emotional and sensitive situations
- Attends meetings regarding tenant concerns
- Attempts to de-escalate situations before they become crises
- Uses a trauma informed approach with tenants
- Maintains confidentiality and avoids discussions in open areas
- Ability to de-escalate crises and maintain boundaries in stressful situations
- Administration
- Attends meetings of Lynn’s Place staff
- Communicates issues and concerns for joint problem solving of tenant issues
- Prepares shift and incident reports and client specific information in client files
- Performs other tasks as assigned by supervisor
Qualifications
- Good record keeping skills
- Good oral and written communication skills
- Basic computer skills
- Excellent attention to detail
- Sound decision making skills
- Training in non-violent crisis intervention
- Ability to respond effectively in crisis situations and maintain boundaries
- Ability to work independently with minimal direct supervision
Some education in social sciences or a related field and some experience working with families, homelessness or addictions issues.
Criminal records check, current First Aid/CPR certification and Immunization & TB screening records required.