To effectively assist in managing the operations of a restaurant on a day-to-day basis, within the policies and guidelines of the company, ensuring customer satisfaction, team member satisfaction/retention and profit maximization.

• Responsible for providing leadership in the restaurant – recognizing and motivating Shift Managers, and Team Members; coaching and training the team in order to achieve operational excellence
• Ensure Occupational Safety & Health Act, local health and safety codes and company safety / security policies and procedures are met and followed
• Assist RGM with recruitment and select qualified, high energy team members while using approved tools and systems
• Train and develop Team Members and Shift Managers following the proper training systems and processes
• Provide feedback to Team Members and Shift Managers both positive and constructive
• Communicate daily and effectively to RGM, Shift Managers and Team Members on the day to day operations of the business, goal setting and expectations
• Assist RGM with performance management issues and apply progressive discipline when appropriate
• Work closely with RGM in the case of corrective actions or terminations
• Assist RGM in conducting Team Member performance reviews
• Ensure Team Member files are maintained effectively
• Assist RGM in assuring that the ESA is being adhered to at all times
• Proactively and consistently manage all in-store Employee Relation issues updating RGM, Area Coach and PCL, as appropriate

Role model company policies, procedures and all standards as outlined in the Standards Library to minimize employee relations issues within the restaurant

Minimum high school education; advanced education preferred

Minimum 1 to 2 years of supervisory experience in a food services or customer service role

Proven ability to plan and delegate effectively

Demonstrated ability to maintain financial controls

Strong analytical/decision making skills

Demonstrates strong Sales Focus

Demonstrated ability to coach and train others

Demonstrated conflict resolution skills

Excellent customer service skills

Demonstrated organizational and time management skills

Excellent communication skills – written and verbal

Excellent interpersonal skills

Basic HR/ER knowledge (discipline/grievance process)

Basic business, math and accounting skills

Basic personal computer literacy (Word, Excel, Email) Working knowledge of  in-store systems and corporate

policies and procedures

TO APPLY Please send resumes to workforsoul@yahoo.com