To effectively assist in managing the operations of a restaurant on a day-to-day basis, within the policies and guidelines of the company, ensuring customer satisfaction, team member satisfaction/retention and profit maximization.
RESPONSIBILITIES: • Responsible for providing leadership in the restaurant – recognizing and motivating team Members; coaching and training the team in order to achieve operational excellence • Ensure adherence to Occupational Health and Safety Act, local health and safety codes and company safety/ security policies and procedures • Assist RGM/ARGM in maintaining an ongoing positive people relationships • Manage designated shifts ensuring that all policies and procedures are adhered to. • Prepare action plans to address any in-store issues and effectively communicate these plans to the team • Manage the customer complaints. • Assist RGM with the roll-out of new products/promotions, ensure complete and timely execution of corporate and local marketing programs • Ensure the correct volume of product is prepared to meet the level of business • Provide supervision of hourly paid employees to ensure. • Maintain the Speed of Service and Upselling targets through use of all provided tools. • Complete all daily paperwork and in-store banking for the designated shift • Complete the end of shift/end of day stock check, highlighting discrepancies as necessary • Control profit and loss by ensuring team members follow cash control/security procedures, maintain inventory, manage labour, review financial reports and take action when appropriate • Ensure that sufficient labour and supplies are available, taking corrective action where necessary • Ensure the correct volume of product is prepared to meet the level of business and accurately maintain the product control sheet • Prepare all required financial plans/reports and submit them on a timely basis • Ensure maintenance of equipment, facility and grounds through the use of a Preventative Maintenance Plan based on corporate standards • Complete all daily paperwork and in-store banking for the designated shift • Complete the end of shift/end of day stock check, highlighting discrepancies as necessary • Participate in and/or lead key projects as identified by RGM.
EMPLOYMENT REQUIREMENTS High School education Preferably one to two years’ work experience in food service or related industry Previous supervisory experience Excellent communication (oral and written) and organizational skills Basic computer literacy (MS Word, Excel, Email) Basic business, math and accounting skills Strong drive for results and ability to self-manage
Soul Foods Group, a multi-country organization with over 6,500 employees and
400-unit portfolio of KFC, Starbucks, and Taco Bell, operates with a people
first culture and family values at its core